Our Operations

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Our Terms & Conditions to the buyer of the service of cleaning/housekeeping

Our Service to You 

How we Operate as Registry for the provision of accessing providers of Cleaning and other services you can freely select on our website any cleaner/other services for your project and get direct access to skilled vetted providers of cleaning and services but not all services are vetted that are advertised. 
All charges are made by the freelance Cleaner and other genre of services to you, that you receive via our site solute service.co.

Commercial sites: - domestic cleaning of Estate and where team cleaning is requiring this service we  aim to ensure the efficiency and effectiveness service: So you don't have to think about employee hiring, discipline and management, ensuring you comfort of our operations, just inform us what your expectation are of us and dates, time and we will deal with the rest.
Ethos
We aim to support both buyer of the services of the cleaning and other provider of independent service (sellers). 
We checking the Identification of all Cleaners on our register. Setup the profile of the provide on our website and managing the promotion of their services. 

1.7.1 Eligibility
By using the Services, you represent and warrant that (a) all registration information, employment reference information (including job advertisements or responses to job advertisements), Personal details or any other content you submit is truthful, accurate and not misleading; (b) you will maintain the accuracy of such information (including your email address) and remove or amend it when it is no longer accurate; (c) where registration as a Client is required in order to use our service you are (d) 18 years of age or older; and (e) your use of the Services does not violate any applicable law or regulation, in particular , laws relating to discrimination, employment or human rights or other laws of the United kingdom of Great Britain.
Your profile may be deleted, and your membership may be terminated without warning, if we believe that you are under 18 years of age.
The paragraph also applies to any content that you submit to other Users of the Services, such as prospective clients.
Media and promotional related issues
1.7.2 We will request information to setup your profile for your prospective clients to view, for security and to perform our daily services on your behalf.

Article 2 Website
2.1 Soluteservices.co operates as an online service through the website. (website) which allows visitor and users (clients/customer) of the website to request a referred registered client of ours a registered cleaner/housekeeper.
2.2 When a visitor making an inquiry through the website with soluteservice.co they have entered the terms and conditions as a registered user.
2.3 A registered user is subject to the same term and conditions on the website as that of a client.
2.4 Publications: The user and client are subject to receiving the same publication. All publications to you personally (personally) contact detail that you chose to refer to soluteservice.co to use as the mean of communication to you.
2.5 Stop to publications: If you the Client choose for whatever reason to stop all publication to you from soluteservice.co, you may make this request know by calling, e-mailing and writing to 102 – 116 Windmill Road, Croydon, Surrey, CR02XQ; to stop all publications from soluteservice.co remember this includes messages from cleaner from services providers sending messages through our service. 

Article 3 simplifying the explanation of signing of documents, declarations i.e. Agreements and its systems
3.1 To be a client of soluteservice.co you are required to have signed all related agreement (declarations) sent to you by solute service.co and other company representatives.
3.1,1 These documents are just to clarify that you understand our terms and condition policies of how we operate.
3.2 We at Soluteservice.co from time to time may make changes (renewed) to publications, terms and conditions, agreements.
3.3 We at soluteservice.co request that all registered client/s ad head to act accord to all agreement that they have signed and the term and condition on the website, on publication and any correspondence sent to them personally.
3.4 All clients are expected to acknowledge (confirm) all correspondence sent to you regarding referrals (referrals) are clients that our service has sent to you.


4:5c.2 The issuing of payment by the buyer of the service of cleaning/housekeeping must be made to the seller the provider of cleaning/housekeeping only, except regarding Commercial Team managed service.
 
4:6c All payments by the buy of the service of the seller the provider of Cleaning/housekeeping and that of other service provider on solute service.co register, must be paid in full according to the charge agreed/pre-stated before the service of cleaning/housekeeping and in the way its which payment is planned prior to service preformed for the hours of the service completed at the location/s the service provider is sent to preform their service of cleaning/housekeeping. 

 4:7c Discrepancies and or Abuse
This is taken seriously by solute service.co and we would like you to know if you have had problems in the service you have received by anyone on our registered list of cleaners/housekeepers and other services please inform us we may safe guide other peoples interest. Though we do expect you to make payment to the service provider for the hours of service they have done in their service for you - on your request at the location/s you have sent them to. We are here to support to aid you at such a stressing time.

4.10 Declaration Client must agree on publication that they fully understand that they should not publicize anything relating to that another person named and signed in this declaration and solute service.co client or colleagues ‘have revealed (share) with you’. Whether in word (face to face), video and or in writing unless they receive it in written and you have received confirmation to do so. This include anything legally nor illegally said and or action within the client personal space. That you promise not to record (e g: video, photo, digitally) any person or their possessions/property.
Solute service.co Cost of services and any other charges.

4.11 Declaration of agreement to pay all fee of solute service.co, ‘only make their income from the services we provide as a consultancy’ in the housekeeping industry for referral we make to our clients. The referral fee is a one-off payment made by every client ( Cleaner) monthly to be on our registry and for us to promote their service (though this is subject to change and promotions changes). All Contracted services managed by solute service.co must be paid in full to Solute service.co.
 It is our sole discretion to decrease and increase fee to be paid to solute service.co
If you have any concern about anything on our website and or any material that solute service.co have made. Refer to Articles 2, 4 and 5

5.1 Publications and Media: -We at solute service.co make it imperative that all parties: user, clients, colleagues at solute service.co observe that any amendment to media, promotional material or relate, and or release publicity is solely to the discretion of solute service.co owner/s and managements discretion.
5.3 If at any time videos, images of personal or public kind is published, and used Solute service.co have legal rights over the material and own the right to display them. Solute service.co process of claiming rights over any material follows the signed approval of all the parties present at the recording of all material.
You may make know your opinion to us-
5.2 Any media and publication are always aimed to continue to develop the awareness of the practice of Solute service.co. There is no intention made to offend, discrimination, or encourage criminal behavior, if you were to find any harm in are media and publication, we would like you to inform us directly through are website contact page emailing your concerns and or in writing to 102 - 116 Windmill Road Croydon, CR02XQ (this address is for writing to only).
5.4 We may wavier your right (Refusal) to membership/account closer: We may wavier your right to ask to be removed from publications as this may be due to (technical difficulties arise though we aim to comply) article 4.1 and 1.1.







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